Refunds & Cancellation
If the content you purchased is not what you were expecting, you can request, within 30 days of your purchase of the content, that cojoin apply a refund to your account. This refund option does not apply to Subscription Plan purchases. We reserve the right to apply your refund as a refund credit or a refund to your original payment method, at our discretion, depending on capabilities of our payment service providers, the platform from which you purchased your content (website, mobile or TV app), and other factors. No refund is due to you if you request it after the 30-day guarantee time limit has passed. However, if the content you previously purchased is disabled for legal or policy reasons, you are entitled to a refund beyond this 30-day limit.cojoin also reserves the right to refund students beyond the 30-day limit in cases of suspected or confirmed account fraud.
To request a refund, contact cojoin team. As detailed in the instructor terms, instructors agree that students have the right to receive these refunds.
If we decide to issue refund credits to your account, they will be automatically applied towards your next content purchase on our website, but can’t be used for purchases in our mobile or TV applications. Refund credits may expire if not used within the specified period and have no cash value, in each case unless otherwise required by applicable law.
At our discretion, if we believe you are abusing our refund policy, such as if you’ve consumed a significant portion of the content that you want to refund or if you’ve previously refunded the content, we reserve the right to deny your refund, restrict you from other future refunds, ban your account, and/or restrict all future use of the Services. If we ban your account or disable your access to the content due to your violation of these Terms or our trust and safety guidelines, you will not be eligible to receive a refund. Additional information on our refund policy contact cojoin team.
No Impersonation or False Information to be Provided
You have to use your actual name on the Platform, you are required to input your correct phone number to use our Services. You will be getting a job based on your cojoin account. You will not falsely represent yourself as another person or representative of another person to use our Services. You will not lie about your details, for any reason.
Trust and Safety
COJOIN takes the trust and safety all its users seriously. We do not allow content that promotes abuse, fraud, MLM/network marketing, job openings that charge fees, suicide, self-harm, or is intended to shock or disgust users. Strict action is taken against such content and with people posting such messages/content in the group.
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